Own the billing stack. Administer metering, usage, and billing logic for a complex, multi-SKU product set, primarily through our third-party billing software.
Manage monthly invoicing. Drive the invoicing process end-to-end, ensuring accuracy and completeness. Build structure where there currently is none.
Act as first-line billing support for GTM and Finance stakeholders on contract terms, billed usage, invoicing anomalies, discounts, and triage of configuration vs. engineering issues.
Enable internal teams on how to interpret billing data, and build processes that make billing data increasingly transparent and accessible across the company.
Enable customers to understand their invoices and contracts.
Implement new products. Partner with Product and Engineering to determine the best billing approach for new products, then implement that logic in our CPQ (working with RevOps) and billing software.
Support pricing and packaging rollouts — new SKUs, updated bundles, and new regions — ensuring changes are correctly reflected across downstream systems and invoices.
Inform pricing strategy by recommending models, particularly around renewal periods, that create win-wins for customers and the business.
Monitor operational health across your scope, identifying recurring issues, process gaps, and opportunities for systemic improvement.
Be an escalation point for the collections team when there is ambiguity in a contract discussion.

5+ years of experience in Financial Operations, Business Analytics, or Business Systems Engineering with a proven track record of owning complex business logic.
Direct experience managing usage-based billing platforms (e.g., Metronome, Orb, Stripe Billing) and their integrations with Salesforce and ERPs.
Strong understanding of SaaS revenue recognition and how usage translates to revenue.
A customer-centric approach to handling invoice questions and billing inquiries.
Advanced SQL skills.
Comfort operating in a fast-moving environment as a cross-functional hub.

Technical Billing, FinOps Manager

Key skills