Provide technical support of YORK product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site.
Support branch personnel in application and technical information of previous, current, and new products.
Comfortable facilitating training for HVAC contractors
Supervise, monitor, and fulfill warranty obligations on the UPG product line.
Develops, assembles and/or facilitates technical, service and/or products training for Contractors.
Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters.
Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties.
Advise and distribute as necessary Service and Service-Tips letters.
Requirements
Bachelor’s Degree in a related field or equivalent combined education and experience
Must be bilingual (English and Spanish)
10+ years HVAC (residential & commercial) field experience as a successful service manager or with a Distributor/OEM