About this role
Role Overview
- Provide technical support of YORK product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site.
- Support branch personnel in application and technical information of previous, current, and new products.
- Comfortable facilitating training for HVAC contractors
- Supervise, monitor, and fulfill warranty obligations on the UPG product line.
- Develops, assembles and/or facilitates technical, service and/or products training for Contractors.
- Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters.
- Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties.
- Advise and distribute as necessary Service and Service-Tips letters.
Requirements
- Bachelor’s Degree in a related field or equivalent combined education and experience
- Must be bilingual (English and Spanish)
- 10+ years HVAC (residential & commercial) field experience as a successful service manager or with a Distributor/OEM
- Ability to travel up to 40% within your area
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours