Execute unit, integration, and regression testing for Salesforce Service Cloud workflows and configurations
Support and coordinate User Acceptance Testing (UAT) with HR stakeholders
Identify, document, and track system defects and configuration issues
Manage defect tracking and collaborate with Salesforce administrators and developers to resolve issues
Validate workflow logic, approval processes, routing rules, and automation
Assist with release readiness and production deployment validation
Conduct root cause analysis for production defects or system issues
Maintain test documentation, test cases, and testing artifacts

3–5 years of Salesforce testing or QA experience
Hands-on experience testing: Salesforce workflows and automation, Case management systems, Salesforce Service Cloud environments
Experience with test case creation, defect tracking, and QA documentation
Strong analytical, troubleshooting, and problem-solving skills
Ability to work in fast-paced enterprise environments with frequent system updates

Salesforce QA/Testing Analyst

Key skills