IT Business Solutions Manager

Role Overview

• Actively elicit & communicate business requirements using interviews, process documentation, brainstorming sessions, surveys, site visits, and/or workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into clear details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Define and write user stories to represent business requirements
• Deliver the following artifacts as needed to support comprehensive understanding: functional requirements, process flow diagrams, screen mockups, and data flow diagrams
• Collaborate with developers and IT subject matter experts to establish the technical vision and analyze tradeoffs between factors such as cost, time to deliver, usability, system performance, and scalability
• Serve as the conduit between the user community (internal and external customers) and the software development team through which requirements flow
• Proactively communicate with external customers and internal business partners and successfully engage in multiple initiatives simultaneously
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Within the role of Project and Product Manager, the individual will: Plan and execute projects according to agile methodologies
• Be the liaison between the business units, technology teams and support teams, and ensure the successful delivery of IT solutions
• Develop a thorough understanding of the business model, operational processes, and key performance indicators
• Work closely with business leadership to perform ROI analysis and prioritize IT initiatives
• Define project scope, goals, deliverables, budget, and actively manage risk
• Develop project plans and coordinate resources to ensure that the project is successfully completed within defined constraints

Requirements

• 2-4 years of related experience as an IT Business Solutions Analyst or similar position, preferably at a mortgage servicing company
• Experience managing IT projects, preferably using scrum or other agile development methodologies
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into requirements
• Data analysis skills and a working knowledge of SQL
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Ability to work independently
• Willingness to travel as needed for business initiatives: typically, 2-4 nights per month

Tech Stack

• SQL

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
• Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions