Monitor case queues daily for incoming activity.
Triage, analyze and either reassign or resolve inquiries assigned to applicable queues in CRM.
Keep CRM current and accurate based on information received by clients and broker partners.
Assist with monitoring and reporting on multiple performance metrics, including but not limited to daily case activity & phone activity.
Call calibrations – pull, monitor and score a random sampling of calls monthly.
Review and reassign or complete tasks assigned to Account Management team.
Process various documents through legacy or enhanced platform (miscellaneous documents that need to be processed, specific updates that are reported out of various systems, etc.).
Act as a liaison between the Account Management and Claims teams to ensure all claims documentation is complete, up to date, and accurate.
Coordinate claim feed authorization forms – work with Account Manager to validate claim parameters, complete form and send to carrier.
Pull system reporting to support performance guarantees for applicable clients; prepare final reporting to provide to client(s).
Monitor quarantined emails daily for release.
Support client interactions as needed.
Perform other duties as assigned.
Maintain quality work that exemplifies and promotes our company’s core values.

An individual that understands the value of providing a high level of customer service.
An individual who is hyper focused on excellent service turnaround times.
An individual with 1+ years of relevant Account Management work experience.
Previous experience in benefits management, customer service or account management related field required.
A collaborative peer who can empower teammates to grow personally and professionally.
A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
Able to confidently use independent judgment and expertise to manage both clients and brokers.
Strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
An internally motivated individual with a high level of personal worth looking to grow personally and professionally.
A qualified candidate who possesses above average analytical and problem-solving skills.

Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families.
Company funded HSA’s, Pre
and Post-tax 401k’s with a company match up to 5%.
Life Insurance, Accident Insurance, Pet insurance, and more!
Generous vacation policy and a Life Balance Reimbursement Plan to support this.
Volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Account Management Analyst

Key skills