Manage a team of Associate Account Managers and Account Managers.
Participate in the hiring process for onboarding new employees as requested by a Director; support initial training and ongoing education of Account Managers within their team.
Appropriately set expectations with team members for daily/weekly/monthly performance goals.
Assist team members with varied questions and escalations daily; provide timely feedback and direction to help them support their clients.
Monitor performance metrics on a regular basis to assess whether team members are meeting expectations.
Conduct regular sessions with each direct report to review performance and provide feedback/coaching related to key performance metrics.
Conduct the annual developmental review of each direct report.
Track and approve time off (both planned and unplanned) for direct reports.
Develop strategies to ensure individual and team goals are met.
Manage a book of business – while the primary focus of this role is to support a team, you will also have a select number of clients assigned to you directly that you will be expected to manage in addition to supporting your team.

5+ years of relevant Account Management work experience.
Previous experience in benefits management, customer service or account management related field required.
Experience in benefits management (CDH and COBRA knowledge) is highly preferred.
Experience using the Alegeus system is preferred.
Preferred associate or bachelor’s degree but not required.
An experienced team leader who can empower team members to grow personally and professionally.
A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
Able to confidently use independent judgment and expertise to manage both clients and team members.
Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
An internally motivated individual with a high level of personal worth looking to grow personally and professionally.
A qualified candidate who possesses above average analytical and problem-solving skills.

Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families.
Company funded HSA’s
Pre
and Post-tax 401k’s with a company match up to 5%
Other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday
Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Account Management Team Leader

Key skills