Uncover, resolve, and strategically manage the challenges faced by our clients, leading to increased satisfaction and retention
Work closely with high value accounts to ensure feedback points and requests are recorded and communicated to the wider team
Assist the sales team in qualifying leads, demonstrating areas of the product and providing solutions for prospective client needs
Act as an escalation point for client support requests and assist in account configuration and installs
Attend regular meetings and deliver training for clients, both in person and online

Self-motivated, keen to learn and ready to take ownership of tasks
Experience of and confidence in communicating with stakeholders at a range of levels is essential
Experience working in hospitality and/or in EPoS software is an advantage

Flexibility to work varied and additional hours where required (time off in lieu is provided)

Account Manager

Key skills