IT Business Systems Analyst
Tigard, Oregon, United States of America
Full Time
8 hours ago
$60,000 - $85,000 USD
H1B Sponsor
Key skills
JavaScriptPythonServiceNowSQLAnalyticsBIPower BICommunication
About this role
Role Overview
- Monitor, triage, resolve, and reassign support tickets in the ticketing system.
- Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.
- Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.
- Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.
- Assist with onboarding, training, and access setup for new users.
Requirements
- Experience with ticketing systems (e.g., ServiceNow, FreshService) preferred.
- Familiarity with scripting and automation tools such as JavaScript, Python, SQL, Excel, and Power BI.
- Strong customer service and communication skills.
- Attention to detail and effective troubleshooting skills.
- Bachelor's degree or equivalent experience in analytics, data, or IT support preferred.
Tech Stack
- JavaScript
- Python
- ServiceNow
- SQL
Benefits
- Competitive pay
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs