Product Specialist – Magnesia-Spinel Bricks

Role Overview

• Provide technical support on Magnesia spinel brick performance in various applications such as Cement kiln.
• Work closely with customers, sales, and application teams to optimize refractory selection and installation practices.
• Support in product trials, troubleshooting, failure analysis, and post-mortem evaluation at customer sites.
• Collaborate with NPD and manufacturing for product development, formulation improvements, and product positioning.
• Maintain and update product documentation including Product Data Sheets (PDS), application guidelines, and comparison charts.
• Conduct competitor benchmarking and support product portfolio rationalization.
• Deliver technical training for internal teams and customers on Magnesia spinel product line and usage best practices.
• Contribute to strategic discussions on material cost control, sourcing alternatives, and product performance KPIs.
• Support pricing, proposal preparation, and commercial discussions from a technical perspective

Requirements

• B.Tech
• Chemical/ Ceramic
• Knowledge of manufacturing processes of cement industry, refractory products and application of products.
• Hands-on experience in technical support, customer trials
• Ability to work with teams and lead decision-making processes in a team environment.
• Excellent interpersonal communication and listening ability.
• Strong analytical skills.
• Excellent planning and organizational skills.
• A strong ability to be adaptable and flexible.
• Effective negotiation skills.
• Effective communication Skills.
• Highly motivated / self driven, results oriented.
• Capable of handling multiple priorities.
• Able to generate multiple solutions to problems in order to troubleshoot them effectively.
• Able to collaborate with external and internal customers and stakeholders.
• Ability to interpret basic financial data.
• Proficient in MS-Office/GSuites.