Provide strategic leadership and executive oversight of all Default operations, including Collections, Loss Mitigation, Reimbursements, and Foreclosure/Bankruptcy.
Ensure operational performance, regulatory compliance, investor adherence, portfolio risk mitigation, quality assurance, and financial outcomes within the Default portfolio.
Lead and develop departmental supervisors and managers to ensure operational excellence, scalability, and alignment with corporate objectives.
Responsible for all staffing functions such as training, coaching, disciplinary actions, hiring, and terminations.
Monitor processes to ensure functions are performed at a high level of quality.
Work with internal & external staff and investor contacts to maximize potential for collection.
Develop and execute strategic initiatives to improve delinquency cure rates, reduce servicing losses, and optimize Default pipeline performance.

Bachelor’s Degree or equivalent experience in business related field required
Master’s Degree in business related field preferred
Minimum 10+ years of progressive mortgage loan servicing experience required.
7+ years of direct leadership experience in Default, Loss Mitigation, Foreclosure, and/or Bankruptcy operations required
Demonstrated experience managing through regulatory examinations and investor audits required
Experience within a bank-owned or highly regulated mortgage servicing environment strongly preferred

VP, Default Administration

Key skills