About this role
Role Overview
- Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory.
- Field Service Technicians are responsible for installing, upgrading, and maintaining both primary and backup branch connectivity, as well as site infrastructure, including network hardware, computers, telephones, printers, and cabling.
- They manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines.
- Provide client training on newly implemented systems.
- Travel up to 3 hours in one direction to Edward Jones branch locations within the assigned region.
- Work independently to efficiently and effectively complete maintenance, project, and IMAC calls within deadlines.
- Provide backup coverage for neighboring service areas when needed.
- Monitor and manage the ticket queue, assuming ownership of tickets in the assigned area and following up to resolution in accordance with SLAs.
- Schedule ETA commitments in alignment with client preferences, ensuring safe and timely arrival.
- Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications.
- Deliver excellent customer service, fostering trust and confidence in your technical expertise.
Requirements
- Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100+ pounds of equipment
- Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
- Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
- Maintain residence in assigned territory
Benefits
- CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.