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Field Service Technician – HST
Sulzer
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Field Service Technician – HST
Easley, South Carolina, United States of America
Full Time
1 hour ago
Visa Sponsor
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About this role
Role Overview
Responsible for conducting activities in our service warranty & spares department
Assist our customer base including our reps, distributors and authorized service centers with their service and technical needs
Leads initial field trouble shooting and expedites technical and engineering support as needed
Ensure customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
Handles inbound calls effectively and efficiently through the use of proactive customer service
Create a satisfying experience for the customer by using professional customer service techniques
Resolve questions / concerns efficiently and effectively
Initiates return authorizations and creates customer file
Makes warranty determinations based on evaluations performed by in-house and outsourced authorized service center evaluation reports
Logs reports back to manufacturing units for back charging warranty claims
Expedite service and warranty orders through the system until completion
Follows quality procedures according to ISO 9001
Resolves customer complaints
Performs other duties as assigned
Requirements
College degree preferred or equal job experience
5 years customer service experience
Strong computer skills including but not limited to Windows XP / Microsoft Office / Use of Web
Superior organizational skills
Able to multi-task, keep to schedules and deadlines
Ability to work independently and be team focused
Mechanical background in rotating equipment a plus
Benefits
Competitive Paid Time Off
12 Company Paid Holidays per year
Annual Bonus Program
Full Medical, Dental, and Vision benefits
Company Paid Short Term and Long Term Disability
Company Paid Life Insurance
6% 401K or Roth Company Match with Immediate Vesting
Company Paid Retirement Security Contributions following 1 year of employment
Tuition Reimbursement/Educational Assistance
Quarterly Gym Reimbursement
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Field Service Technician – HST at Sulzer | JobVerse