Lead and manage the field service team to deliver exceptional service and support to customers.
Develop and implement strategies to improve field service processes and operational efficiency.
Collaborate with cross-functional teams to ensure alignment of service delivery with business objectives.
Analyze field service metrics and implement continuous improvement initiatives.
Manage escalations and ensure timely resolution of customer issues in the field.
Optimize resource allocation and scheduling to maximize service effectiveness.

Proven experience in field service management or a similar leadership role.
Strong leadership and people management skills.
Experience in driving operational excellence and process improvements in field service operations.
Ability to manage customer relationships and resolve escalations effectively.
Knowledge of field service management tools and technologies.
Bachelor's degree in Engineering, Business Administration, or related field.

The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
A culture that fosters inclusion, diversity and innovation.
Market specific training and on-going personal development.

Field Service Manager

Key skills