About this role
Role Overview
- Conduct qualitative and quantitative research, including stakeholder interviews and task shadowing
- Identify pain points and opportunities and synthesize insights into frameworks, journeys, and POVs
- Translate research findings into actionable design and product inputs
- Support user testing and concept validation
- Develop personas and user journeys that reflect research findings
- Support workshops and client alignment sessions
- Partner with stakeholders to map opportunities onto a roadmap aligned to the overall program timeline and business goals
- Contribute to ideation, brainstorming, opportunity prioritization, and roadmapping activities
Requirements
- 4–6 years of strategy experience within a digital creative agency or innovation consultancy
- Experience in B2B categories, ideally within professional services
- Familiarity with product design and development processes
- Strong qualitative research capabilities, including observational research and task shadowing
- Hands‑on workshop experience
- Confidence and strength in client‑facing discussions and presentation delivery
- Willingness to conduct in‑person research or task shadowing at the client’s Chicago office (or other U.S. locations as needed)
Benefits
- Temporary Employee position