Ensure client satisfaction by acting as the Client's main contact in all matters regarding ICON Laboratory Services (ILS)
Manage studies in accordance with Good Clinical Practice
Provide Clients with regular study updates and communicate study progress to Clients and PM Leadership
Serve as the tactical site supervisor for project manager in the absence of a Team Lead for work related and administrative tasks
Help train more junior PMs and recommend suggestions for improvements in efficiency
Review newly assigned protocols and Amendments
Coordinate and manage the completion of the Clinical Laboratory Worksheet (CLW) and communicate information as required to other departments within ICON Laboratories
Enter protocol parameter information into PACS//ICOLIMS and other systems for new and/or amended protocols
Prepare and QC clinical study specific materials
Ensure that proper guidelines for communication are set at study start-up and maintained throughout a study
Maintain clinical study specific study files and ensure that all appropriate documents are properly maintained
Proactively monitor study budget
Attend and represent ICON at Sponsor Investigator Meetings, Kick-Off Meeting, Bid Defenses or Initiations

Bachelor's degree or local equivalent in Science, Business or related Field
Minimum of 2 years of experience working in a clinical laboratory, clinical trials, or customer management/account management role in a life sciences related organization
Minimum of 1 years of Project Management experience in a service area serving clinical trials, such as IVRS, Clinical Supplies Packaging and Distribution, Medical Imaging, Data Management, or Electronic Data Capture
Working familiarity with Word, Excel, PowerPoint
Excellent Oral and Written Communications
Ability to Multi-Task
Ability to remain composed and professional in stressful situations
Excellent Presentation Skills
Organizational Agility
Ability to work with, and maintain the confidentiality of customer proprietary information
Mastery in following established processes and use of all laboratory PM tools (e.g. configuring laboratory databases, tracking results, ordering supplies)
Knowledge and familiarity with the clinical trials industry
Ability to successfully perform job functions with little or no supervision
Ability to effectively apply learned principles to broader situations

Project Manager II, Laboratory

Key skills