Serve as the project owner and main customer liaison throughout the implementation process, ensuring clear communication and alignment from kickoff through post-go-live support.
Partner with Solution Consultants and Technical teams—without leading design—to ensure the customer receives a solution aligned with their business needs.
Manage project scope, timeline, milestones, and risks, ensuring on-time, high-quality delivery of the Luma platform.
Drive effective stakeholder engagement across internal teams (Sales, Customer Success, Engineering, and Product) and customer organizations.
Proactively identify and resolve project blockers, escalate issues as needed, and keep all parties informed with regular status updates and reporting.
Lead project meetings and customer touchpoints, fostering strong relationships and high levels of customer satisfaction.
Champion delivery process improvements and help evolve project management frameworks to enable scalable and repeatable success across customer engagements.
Ensure alignment with standard methodologies, delivery processes, and documentation protocols.

Proven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industries.
Exceptional communication, facilitation, and relationship-building skills across technical and business audiences.
Comfortable leading multiple projects simultaneously with a high degree of autonomy.
Adept at navigating ambiguity and bringing clarity through structured planning and execution.
Strong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on track.
Familiarity with implementation best practices and lifecycle management for SaaS platforms.
Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners
Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience
Bachelor's Degree or related field.

Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
Work Life Balance
Flexible Time Off
Wellness Programs
Discounted Perks
401(k) and Company Equity

Project Manager

Key skills