Provide exceptional email and chat support with timely, accurate, and empathetic responses
Document customer interactions, track issues, and escalate complex inquiries as needed
Respond to social media messages and comments professionally, maintaining a positive brand presence
Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience
Perform tasks like data entry, summit hosting, and email outreach
Collaborate with internal teams to improve processes, systems, and the overall customer experience
Communicate clearly during meetings, camera use encouraged to foster connection

Several years of experience in customer service, particularly in email, phone or video support
A service-first mindset—you genuinely care about helping others
Excellent written and spoken english
Strong problem-solving skills and the ability to think on your feet
High attention to detail and comfort following established processes
Confidence working independently and as part of a team in a fully remote environment
Familiarity with customer service tools (Freshdesk or similar) and social media platforms
Access to a quiet workspace, reliable internet, and a fast computer with webcam
Bonus Points For: Supervisory, 3rd level support or QA experience, Tech-savviness, you’re comfortable learning and using new systems quickly, Comfortable attending video calls and screen shares with customers or team members, Demonstrating a can do attitude, performing tasks outside of the job description

$1450-$1750 USD Per month
Full-time, fully remote position
Join a high performing, mission-driven team that values collaboration and adaptability
Earn 1 hour of annual leave for every 16 hours worked, and 1 hour of sick leave for every 80 hours worked
Ongoing training and career development opportunities

Customer Service Representative

Key skills