Key skills
Communication
About this role
Role Overview
- Friendly and professional communication with our customers via phone and email as 1st and 2nd level support
- Comprehensive advising of our customers and support handling their enquiries about our publishing products
- Ensuring customers are fully satisfied with our service and proactively presenting our services and products
Requirements
- Passion for advising and the ability to engage and delight our loyal readers with your commitment
- Strong communication skills, empathy, and a service
- and solution-oriented approach
- Ideally, initial call center experience
- Proactivity in all relevant processes
- You remain calm under pressure and are not satisfied until the customer is
- Business-fluent German, both written and spoken
- Confident use of customer service systems
Benefits
- Full-time position with trust-based working hours, with freedom to help shape our work within flat hierarchies and — not least — a motivated team
- Good public transport connections in central Berlin
- Latest software and hardware with height-adjustable desks
- Free coffee, drinks & snacks in the team kitchen
- A company culture where each individual and the team as a whole can grow
- Teamwork in practice — everyone is supported according to their individual skills and knowledge, and ongoing opportunities for professional development are a matter of course for us