Handle inbound calls, provide clear product explanations, and guide customers on available options
Advise clients with a commercial focus by identifying their needs and offering suitable solutions
Prepare and send quotations, following up proactively to close sales

Confident and friendly phone presence with a clear sales-driven approach
Highly proactive with a self-starter attitude and ability to tackle challenges independently
Experience in phone sales and customer service handling inbound and outbound calls
Ability to manage client tracking, quotations, and reservations using CRM/ERP software
Strong organizational and planning capabilities including scheduling and workflow management
Proficient in Gmail, Google Workspace, Excel, and other online platforms
Skilled in writing professional and persuasive communications

Customer Service Agent

Key skills