Customer Service Agent

Role Overview

• Provide professional customer service through your learnt understanding of business services, products and procedures
• Manage the client’s expectation for the next steps
• Resolve as many issues as possible for the first time
• Handle Customer Service Complaint Handling Web & Chat Outbound Customer Feedback

Requirements

• Tertiary Education in a related field advantageous
• Minimum of 5 years experience in a similar role
• UK Customer Call Center experience essential
• Evidence of sufficient experience to demonstrate ability
• Strong values in customer service
• Good initiative and judgement skills
• Team player
• Customer Focus: excelling at customer service & able to build rapport
• Familiar with Data Protection Act
• Communication skills: both verbal and written including excellent telephone manner
• Ability to work in a hybrid environment

Benefits

• Hybrid Working
• Equal Opportunity
• Rentokil Initial is committed to achieving Diversity and Equity across the business.