Service Operations Coordinator

Role Overview

• Receive and log service requests via phone, email, and internal systems
• Create service calls and work orders accurately
• Schedule Field Service Engineers (FSEs) according to availability and priority
• Enter service notes, failure descriptions, and resolution details as provided
• Attach POs, quotes, and supporting documents
• Maintain clean, organized service records
• Place parts orders using provided part numbers
• Track shipments and update ETAs
• Ensure exchange/return documentation is sent respectively
• Provide basic status updates and scheduling confirmations
• Communicate ETAs and appointment windows
• Route escalations to senior team members
• Communicate with FSEs regarding schedules and job status
• Support Service Operations Specialists with administrative tasks
• Accurate work order creation
• Timely scheduling
• Minimal data entry errors
• Positive internal responsiveness
• On-time follow-through

Requirements

• Strong organizational skills
• Professional written and verbal communication
• Comfortable with computers and ticketing systems
• Ability to manage multiple tasks simultaneously
• Applies critical thinking to troubleshoot issues and make timely, well-reasoned judgment calls.
• Customer service or dispatch experience
• Healthcare background
• highly preferred.

Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.