Own and manage strategic health plan relationships, serving as the primary point of accountability and trusted advisor.
Develop and execute account strategies aligned to health plan goals, performance targets, retention, and growth objectives.
Proactively identify opportunities for expansion, optimization, and innovation within existing health plans, while surfacing risks and mitigation strategies.
Act as a key stakeholder during health plan implementations, ensuring alignment between client expectations, internal teams, and operational execution.
Partner closely with Sales, Implementation, Product, and Operations teams to support new and renewing opportunities and deliver strong client outcomes.
Translate health plan feedback, performance insights, and market needs into actionable recommendations for internal teams.
Drive ongoing engagement, performance reviews, and retention strategies for live accounts.
Share best practices and learnings across health plan accounts to improve scalability and outcomes.
Manage one direct report.
Other duties as assigned.
Requirements
Bachelor’s degree or equivalent professional experience
Significant experience in account management, client strategy, or relationship ownership
Ability to articulate client population health objectives to operational and business management audiences
Familiarity with implementation technology/processes and project management
Proven ability to identify and execute growth opportunities within existing client accounts
Experience translating data and performance insights into client facing recommendations
Strong communication and stakeholder management skills
Intermediate proficiency in Microsoft Excel and PowerPoint
Preferred
Experience supporting or leading health plan implementations
Strong understanding of U.S. health plans and healthcare system operations
Direct experience working for or closely with a health plan organization
Exposure to health engagement, wellness, or benefits related programs
Advanced Excel or reporting skills
Benefits
Medical
Dental and Vision
401(k) with company match
Company paid Life, AD&D Short and Long term disability insurance