Senior Project Analyst

Role Overview

• Map, analyze, redesign, and standardize organizational processes (AS IS / TO BE) with an end-to-end perspective, using established BPM (Business Process Management) practices.
• Build and maintain the institutional value chain, identifying primary, support, and governance processes and their interdependencies.
• Model processes using BPMN, flowcharts, and SIPOC, ensuring standardization, clarity, and traceability of information.
• Model, document, and version processes using specialized tools such as Bizagi, Visio, or equivalents.
• Identify and analyze gaps, bottlenecks, waste, operational risks, and critical dependencies across processes.
• Define, monitor, and analyze process performance indicators (KPIs), such as SLA, lead time, productivity, quality, and efficiency.
• Lead workshops, interviews, and validation sessions with business areas to ensure shared understanding and informed decision-making.
• Work integrated with the PMO, supporting medium
• and high-complexity projects with a focus on governance, dependency management, and cross-area alignment.
• Support digital transformation, process automation, and innovation initiatives, ensuring operational adherence and sustainability of changes.
• Participate in the governance of new process adoption, monitoring implementation, stabilization, and compliance.
• Produce technical and executive documentation of processes, flows, journeys, and requirements tailored to different audiences.
• Serve as a technical reference in process management, disseminating best practices and promoting a culture of continuous improvement.

Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Engineering, Information Systems, or related fields.
• Practical mastery of BPM, BPMN, SIPOC, flowcharts, and process management.
• Proven experience with process modeling tools, especially Bizagi or equivalents.
• Ability to define and analyze performance indicators and conduct gap analyses.
• Experience in complex corporate environments with cross-functional processes and interaction with multiple stakeholders.

Benefits

• Health insurance
• Dental insurance
• Totalpass (wellness platform)
• Transportation voucher
• Food allowance
• Meal voucher
• Quality of Life Program: "Caring for Those Who Care," offering various free services to employees.
• Birthday health check-up
• Psychological support
• Quick massage
• Acupuncture
• Family doctor
• Nutritionist
• Some services are offered to family members at reduced rates.