Key skills
CommunicationTime Management
About this role
Role Overview
- Provide amazing customer service
- Troubleshoot and resolve issues between customers, drivers, and dry cleaning partners
- Work effectively in a fast-paced environment
- Attend a two-week training period in London with paid travel and accommodation
Requirements
- Two year's minimum previous customer care experience
- Excellent attention to detail
- Well-organised and punctual
- A reliable and supportive team player
- Multitasking and Time Management
- Honesty and professionalism in everything you do
- Working hard and additional hours and weekends when required
- Comfortable handling with 50+ calls on a daily basis
- Troubleshooting issues that may arise
- Handling customer complaints and providing appropriate solutions
- Ability to think on your feet and use your own initiative
- Enjoy speaking with customers and have excellent verbal communication skills.
- Experience in phone-based customer service
- Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits
- £20 monthly health and fitness subsidy
- Opportunity for profit related bonus
- Company pension
- Paid accommodation for two weeks training in London
- Subsidised laundry and dry cleaning
- Opportunity for progression
- Great working environment
- Fully remote position
- Work every second weekend