IT Support Engineer

Role Overview

• Triaging and resolving user requests in key systems, including Office 365, Google Workspace, JAMF, and the Atlassian Suite for users working mainly on Apple hardware
• Onboarding new starters with setting up accounts and hardware, through to ensuring they hit the ground running from day one with a customer-centric approach tailored to company requirements
• Involvement in key projects as the company’s network and cloud infrastructure is upgraded and enhanced
• Managing inventory and asset assignment for our team, including remote hardware troubleshooting, logistic management with kit allocation and replacements delivered hand in hand with maintaining our inventory management system
• Provide in-person support in our office in Athens and remote support as well for the remote employees in other countries/offices.
• Technical support and troubleshooting for meeting rooms/All hands, which use the Poly kit with Zoom Room for Interoperability.
• Administer user accounts, permissions, and access controls in various business systems like Active Directory.
• Stay up-to-date with new technologies and services that could improve IT operations.
• Ability to cooperate with third-party vendors to stabilize the lifecycle of our hardware equipment.
• Ability to work in the office at least 2
• 3 days per week

Requirements

• University-level degree (at postgraduate level is a plus) in Computer Science, Information Technology or relevant field of study
• Excellent oral and written communication skills
• Excellent presentation skills
• Excellent command of the English language
• A solid background in IT and have worked at least 4 years in an IT-related area.
• Experience with macOS and cloud collaboration tools such as O365, JAMF, Slack, and Atlassian Suite
• Passion for IT, Technology, and for delivering high-quality end-user support
• Ability to understand and explain issues from both technical and user viewpoints
• Passionate about delivering a great user experience by taking a customer-centric approach to end-user support
• Ability to adopt a security-first posture supporting the broader IT team in delivering systems and processes to ISO27001 and WLA standards.
• Networking skills to troubleshoot network connectivity issues. (Tools such as Palo Alto / Cisco Meraki are advantageous)
• Familiarity with cloud environments like AWS
• Familiarity with Unix command line and bash scripting.
• Familiarity with using Git command tools and managing repositories on platforms like GitHub.
• Confident, driven, and dynamic professional
• Results orientation
• Strong problem-solving skills and attention to detail
• Self-motivated, enthusiastic, positive, and the ultimate team player
• Co-Working and Collaboration
• Conflict resolution skills
• Problem-solving skills
• Able to build a trustworthy relationship with internal and external stakeholders
• Creating a problem-solving approach and analytical skills
• Ability to provide constructive Feedback
• Empathy skills, Communication (Active listening, conflict resolution), Inclusiveness
• Decision Effectiveness
• Effective Thinking (Analytical, Forward, Conceptual)
• Growth Mindset (Manage change, Accept feedback, Resilience, Flexible behavior)
• Planning & Organization
• Passionate about quality and bringing value to the project
• Shows initiative
• Eager to learn in a constantly evolving environment
• team
• The ability to prioritize and manage time effectively is important.
• Ability to work independently and effectively.
• Ability to provide and maintain documentation where this is needed.
• Ability to work collaboratively with our information security team and HR team.

Tech Stack

• AWS
• Cloud
• Jamf
• MacOS
• Unix

Benefits

• Be part of a dynamic team with enthusiastic experts that will support your talent and growth
• Embark on a journey within a diverse environment full of opportunities and challenges
• Comprehensive onboarding experience designed to facilitate your smooth transition
• Attractive salary and a bonus plan
• Health and life insurance for you and your family
• Well-being allowance
• Monthly lunch allowance
• Developmental 360° feedback framework
• Unlimited Training options and tools
• Extensive leave plan
• Employee Assistance Program with specialized Counselors / Licensed Psychologists
• Enjoyable and stable working environment
• Flexible working arrangements (fully remote/hybrid)
• Modern workspace environment
• Apple equipment and top-notch office technology to support our hybrid working