About this role

Advise customers on technical architecture and landscape issues
Support de-escalation of critical customer situations, working with relevant SAP teams
Participate in customer release and maintenance activities
Provide ongoing technical support and continuous knowledge transfer
Review account status and transition accounts as volume or complexity increases

Proven hands-on technical experience -Basis skillset with migration experiences from on-Prem to the cloud environment -Hyperscaler understanding and experience
Understanding of Technical Managed Services and related ITSM processes
Excellent internal and external stakeholder management, presentation and communication skills
Customer focus / Networking / Relationship Building / Results-driven / Self-organized
Minimum 5 years of SAP Basis experience
2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management)
Hands-on experience with S/4 HANA Application and HANA database
Mandatory SAP Upgrade & Migration (OS/DB) experience
Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus
Experience with any hyperscaler (AWS, Azure, or GCP)
ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated)
If you are a foreigner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

SAP BASIS Digital Customer Engagement Manager

Key skills