Responsible for the efficient, effective, and timely collection of outstanding customer balances through professional written and oral communication
Manage a large portfolio of local accounts for an assigned territory
Work closely with the deductions and cash applications teams to ensure the proper resolution of customer disputes along with the accurate application of payments
Foster strong relationships with our sales and administrative organization for their assigned customer portfolio
Prioritize daily collection calls and activities for assigned customer portfolio
Analyze customer balances, payment history and ability to pay to determine collectability of outstanding receivable balances or escalation of payment issues
Partner with all areas of accounts receivable to ensure outstanding customer balances are researched, collected and properly applied
Complete customer reconciliations as necessary in the collections process
Document collections efforts with clear and concise notes
Strong communication with sales centers regarding customer balances, account risks, NSF payments, and disputes
Perform additional accounts receivable responsibilities as requested by leadership

1+ years of commercial collections experience preferred
Proficient in Microsoft Office applications
Experience with SAP preferred
Bachelor’s degree in Accounting, Finance, or related discipline preferred
2+ years of commercial Collections experience
Recent hands on experience with SAP preferred
Strong proficiency with Microsoft Office applications including: Outlook, Excel, Word and PowerPoint required
A customer service mindset with excellent problem solving, analytical, organizational and time management skills

Collections Analyst I

Key skills