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Customer Success Specialist I at Palmetto | JobVerse
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Customer Success Specialist I
Palmetto
Remote
Website
LinkedIn
Customer Success Specialist I
Philippines
Full Time
2 weeks ago
$500,000 - $740,000 PHP
Visa Sponsorship
Apply Now
Key skills
Salesforce
CRM
Leadership
Communication
About this role
Role Overview
Handle inbound customer contacts (calls, emails, chats) regarding solar system performance, billing questions, and account support
Provide first-level troubleshooting and walk customers through basic steps to resolve issues
Accurately log and update all customer interactions in the CRM system
Set clear expectations on timelines and next steps
Identify cases that require escalation to Tier 2 or specialized teams
Follow established SOPs for routing high-priority or technical cases
Gather and document all relevant details to ensure escalations are handled efficiently
Demonstrate empathy and professionalism in every interaction
Aim for first-contact resolution whenever possible
Proactively educate customers on how to monitor their solar system performance and where to find helpful resources
Follow all SOPs for customer communication and data security
Adhere to service-level agreements (SLAs) for response times and resolution
Provide feedback to leadership on recurring issues, trends, or process gaps
Requirements
1+ year of customer service experience (call center or BPO preferred)
Basic familiarity with solar energy systems or willingness to learn quickly
Strong verbal and written communication skills in English
Ability to stay calm and professional under pressure
Comfortable using CRM/ticketing systems (Salesforce preferred but not required)
Detail-oriented and able to follow SOPs accurately
Benefits
unlimited PTO
medical, dental, and vision coverage
paid parental leave
retirement plans
talent development
career growth opportunities
Apply Now
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