Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation.
Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement.
Translate regulatory and procedural updates into clear documentation and targeted training sessions.
Maintain and enhance the COBRA procedure platform to ensure accuracy and usability.
Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions.
Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals.
Support special projects and, as needed, manage a limited block of COBRA accounts.
Contribute reliably to daily workflow with professionalism and accountability.

Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations
Strong knowledge of COBRA regulations and working familiarity with HIPAA requirements
Ability to train, coach, and communicate complex information clearly
High attention to detail with strong auditing and analytical skills
Proficiency with Windows-based systems and Microsoft Word and Excel
High school diploma or GED required.
Experience in training, quality assurance, or mentoring roles (preferred)
COBRA certification or willingness to complete certification within the first six months (preferred)
Experience in a regulated, service-focused environment (preferred)
Associate or bachelor’s degree in a related field (preferred)

COBRA Trainer, Quality Assurance Coordinator

Key skills