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Technical Support Engineer at Talent First | JobVerse
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Technical Support Engineer
Talent First
Remote
Website
LinkedIn
Technical Support Engineer
Philippines
Full Time
4 hours ago
No H1B
Apply Now
Key skills
Cyber Security
Linux
MacOS
SQL
TCP/IP
R
Active Directory
ELK Stack
Communication
Collaboration
About this role
Role Overview
Providing expert technical support to global customers.
Installation, configuration, and fine-tuning of Cynet products.
Working closely with customers for full deployment and ongoing support.
Documenting processes and creating knowledge base articles.
Delivering training sessions and guidance to customers.
Tier 2 support with in-depth investigations and solutions.
Collaboration with SOC and R&D teams for issue resolution.
Feedback contribution for product improvement.
Requirements
Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.
Good knowledge of Linux distributions and/or macOS.
Strong technical troubleshooting and problem-solving skills.
Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).
Excellent written and verbal communication skills in English.
Customer-oriented mindset with a passion for delivering top-notch service.
Ability to multitask and work effectively under pressure.
Strong team player with the ability to work independently in a remote environment.
Willingness to work flexible hours to support global customers.
Familiarity with the cybersecurity domain (Nice to Have).
Experience working with Active Directory (Forests, Sites, Replication, GPOs, etc.) (Nice to Have).
Experience with SCCM, SIEM, and other asset management solutions (Nice to Have).
Experience with databases, ELK stack, and SQL queries (Nice to Have).
Tech Stack
Cyber Security
Linux
MacOS
SQL
TCP/IP
Benefits
Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
Working closely with customers to ensure full deployment, optimization, and ongoing support.
Creating supporting documentation and knowledge base articles for customers.
Delivering formal remote training sessions and hands-on guidance to Cynet customers.
Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs.
Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.
Understanding customer needs and contributing feedback to help shape and improve the Cynet product.
Apply Now
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