Director, Digital Programs

Role Overview

• Oversee and manage a portfolio of digital clients & program managers, ensuring successful strategy development, forecasting, implementation, onboarding, and sustained product adoption.
• Serve as an escalation point for complex delivery, client, and execution challenges, intervening directly when needed to drive resolution and outcomes.
• Act as a trusted advisor to client executives, clearly articulating the value of Datavant’s digital products and aligning capabilities to client needs and strategic objectives.
• Lead, coach, and develop a team of Digital Program Managers responsible for end-to-end delivery across Datavant’s digital products.
• Create clarity, discipline, and accountability across the team, setting clear expectations and driving consistent execution.
• Actively support team velocity and performance by identifying resource needs, removing blockers, and championing innovation and continuous improvement.
• Design, refine, and scale program management processes, playbooks, and tools to improve efficiency, quality, and predictability.
• Leverage tools such as Asana, IDSB, Sigma, Snowflake, and related systems to ensure accurate, timely, and actionable data for teams and stakeholders.
• Apply Lean Six Sigma and similar methodologies to reduce waste, standardize workflows, and continuously raise the bar as the team further scales.
• Collaborate closely with Product, Engineering, Client Success, BI, Sales, and other Operations partners to align priorities, remove execution barriers, and ensure delivery success.
• Provide structured, actionable feedback to Product teams based on client outcomes and frontline insights to inform roadmap decisions and future iterations.
• Identify opportunities to better serve clients through new features, use cases, automation, and self-service capabilities.
• Contribute materially to departmental KPIs and broader business objectives, including digital expansion, retention, adoption, and forecast accuracy.
• Apply strong financial acumen to forecasting, performance tracking, and proactive intervention to mitigate risk to program outcomes.
• Balance strategic leadership with hands-on execution, personally leading high-impact initiatives and complex problem-solving efforts when required.

Requirements

• Bachelor’s degree in business, operations, or related healthcare experience required; clinical experience a plus.
• 10–12+ years of progressive experience in client-facing, program management, or operational leadership roles; experience serving health plan customers strongly preferred.
• Deep expertise in medical record retrieval, risk adjustment, quality programs, and related healthcare data workflows.
• Proven ability to design and execute strategic plans that drive measurable client and business outcomes.
• Strong financial acumen, including experience with operational forecasting and driving forecast accuracy.
• Highly analytical, process-oriented thinker with a track record of driving reliable, scalable results.
• Demonstrated people leadership experience, including managing and developing remote teams of 3+ direct reports.
• Exceptional written and verbal communication skills with high EQ; ability to influence senior stakeholders internally and externally.
• Ability to clearly articulate the value of digital products, align capabilities to client needs, and make data-driven strategic recommendations.
• Highly organized, able to manage multiple complex initiatives simultaneously with strong follow-through and responsiveness.
• Intellectual curiosity and commitment to continuous learning across industry trends, product evolution, and client needs.
• Comfort operating in fast-paced, ambiguous environments with a bias toward action and sound judgment.

Benefits

• We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
• We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.