Process and coordinate translation standard and complex requests with existing vendors
Manage tasks such as order clarification, order processing, allocation, deadline monitoring, query management, new invoice processing
Review clients’ requests and assess needs for additional information, e.g., editable formats, data preparation, compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories
Coordinate extensive, multilingual translation projects
Follow established processes to ensure adherence to restrictions around sensitive data and information
Handle customers’ feedback and complaints/escalations operationally and as first point of contact
Perform all daily, weekly and monthly administrative tasks as determined by the OM team lead.

Minimum three years of experience in translation industry
Proficient use of CAT tools and XTM
Outstanding verbal and written communication skills
Commitment to professional customer service
Strong sense of task prioritization based on urgency and importance
Able to juggle multiple tasks and work well under pressure in a fast-paced environment
Energetic self-starter with initiative and creative approach to problem solving
Fluency in English and preferably a second language
Bachelor's degree or higher from an accredited institution

Order Manager – Linguistic Validation

Key skills