Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Field Modification Instruction.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
May include training of clinical staff on designated equipment.

Associates degree or Bachelor’s degree in a technical discipline OR equivalent military education OR participant in the formal GE Healthcare Biomedical or Field Engineer Services Internship, Apprenticeship or Military Externship program OR High School Diploma/GED with a minimum 4 years of experience servicing electronic, mechanical, electrical, IT or medical equipment.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Valid Driver’s License.
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends for critical issues and coverage as necessary.
Must be able to meet customer vendor credentialing requirements.
Legal authorization to work in the U.S. is required.

Field Service Engineer I

Key skills