Perform advanced troubleshooting and repair on customer equipment
Perform installation, validation and maintenance on assigned equipment
Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members
Technical expert for escalations and FMI's for one or more modalities
Lead communications with customers and serve as escalation point for customer related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution
Proactively engage with other team members to ensure appropriate solution for the customer
Co-lead regular team or modality meetings as required
Assist Area Service Leader in creating growth and/or deployment strategies
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
High school diploma/GED and 8 years of relevant experience
Advanced technical capabilities in X-Ray including troubleshooting, repair and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required
Ability to be available after hours and/or work a rotating on-call schedule including weekends

Field Service Engineer 3

Key skills