1st & 2nd level support for CRM (Salesforce) related questions & issues for end users primarily in the Asia Pacific (APAC) Region & globally when needed and time allows
End user onboarding & training in CRM (Salesforce) process’ & workflows
Super user training & demonstration of new CRM (Salesforce) functionality & process
Issue resolution via Demant’s ticket system ServiceNow
Registration & enrichment of end user reported bugs & new feature functionality requests in the solution teams DevOps
Coordination, collaboration & support internally with the rest of the solution team
Participation in feature & bug tests before release to end users

Documented experience with customer service and support
Documented experience with Salesforce platforms (e.g., Sales Cloud, Service Cloud, Marketing Cloud)
General understanding of customer-facing IT systems, integrations, and enterprise application landscapes
Good problem-solving and analytical skills
Willingness to learn and stay up to date on a constantly evolving IT landscape
Strong stakeholder management skills
Calm and structured when interacting with both end users and team members
Strong understanding & ability to convert business needs into technical requirements and vice versa

A job in a growing, international company with good career opportunities
State of the art technology and work in an exciting industry
Good work life balance with flexible working conditions
A culture of teamwork, based on knowledge sharing, professional respect, kindness
Training, conferences, and the opportunity for self-development
Opportunity to travel for work globally

Salesforce Support Specialist

Key skills