Home Care Consultant

Role Overview

• Guide families and clients through conversations about in-home, non-medical care
• Connect with potential clients primarily by phone, email, chat, and text
• Engage with clients, build trust, and meet outreach and conversion goals
• Handle 80-95 inbound and outbound calls daily while maintaining quality and empathy
• Attend mandatory three-week initial training period virtually

Requirements

• 3+ years of phone-based sales or customer service experience (inbound and outbound)
• Bachelor’s degree or equivalent professional experience required
• Experience in a high-volume call center environment
• Metrics-driven with motivation by meeting goals and earning incentives
• Empathetic communicator who balances compassion with confident sales execution
• Remote working experience and effective time management
• Home care, healthcare, or senior services experience is a strong plus

Benefits

• Equity and 401K with up to a 4% match
• Medical, dental, and vision coverage including a zero cost plan for employees
• Short Term Disability, Long Term Disability and Life Insurance fully employer paid
• Voluntary additional Life Insurance option
• Generous time off program
• Employee Assistance Program
• Tiered monthly bonus structure based on achievement of monthly sales targets