Develops and delivers high-impact training that enables internal teams and external users to maximize data and platform adoption, and business value
Responsible for creating scalable learning programs through virtual sessions and on-demand content
Works cross-functionally to build repeatable processes while maintaining quality standards
Designs and delivers product training for internal teams and external users
Adapts product team demos and use case documentation into digestible training materials, guides, and resources
Supports product launches with help materials, training, and objection handling
Develops curriculum and learning assets in multiple formats, partnering with subject matter experts to ensure technical accuracy
Builds comprehensive training kits and maintains learning management system content
Enables users to drive measurable business outcomes through best practices and success-focused instruction
Advises on learning structure and design for all outward facing training
Collaborates with Marketing, Customer Success, Sales, training and partnership leads, and Product teams to identify enablement needs and implement best practices
Enhances training scalability and effectiveness using learning management systems and related tools
Applies iterative improvements based on feedback, KPI metrics, and performance data
Distills training needs and value props for different personas and their use cases

9+ years in learning enablement within tech/SaaS environments
Proven ability to translate complex technical concepts for diverse audiences
Experience with instructional design, adult learning theory, and training best practices
Track record bridging data, technology, and business value
Strong project management and stakeholder management skills
Excellent written and verbal communication and facilitation abilities
Quick learner who can master new technical concepts and teach them effectively
Results-driven with a continuous improvement mindset
Video content creation and editing experience a bonus
Familiarity with Skilljar or similar LMS platforms and Appcues or similar in-application enablement system
Willingness to perform other duties and special projects as needed/requested
Sensitivity and respect for racial, gender, sexual orientation, and cultural differences
Champions and represents Candid’s core values: We’re driven, direct, accessible, curious, and inclusive.

Product Learning Enablement Manager

Key skills