IT Program Manager

Role Overview

• Responsible for the oversight and management of global technology-based project portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results.
• Partner with technical leadership to report project progress to executive level and cross-team stakeholders.
• Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans.
• Analyzing the scope and direction of initiatives across multiple levels of management and organizational boundaries.
• Ability to influence and manage the expectations of clients, team members, management and external groups with proven track record of acting as a valued IT business partner to senior leadership.
• Establish project metrics with available tools to track health, quickly analyze problems, identify root causes , create action plans, assess impact and develop resolution options.
• Program Manager will be responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects.
• Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, grooming and sprint retrospective and ensure timely delivery of working codes (MVP) while guiding the team under agile project management framework.
• Work as a liaison between the Product and Technical teams to prioritize backlog for the sprints for MVP development and ensure deliveries are made as described in the quarterly roadmap.
• Continuous collaboration with the cross-functional teams to ensure dependencies are identified / managed effectively and any risks are managed ahead of time.
• Regularly communicate project status, risks, issues, deliveries / release status , team-performance with all stakeholders.
• Escalate obstacles without any delay and promote continuous improvement process based on feedback received during retrospective (create and manage Kaizens).
• Independently manage ‘Change Management Process’ for the team’s regular delivery.
• Actively monitor JIRA boards , ensure high deliverability of working codes (>80%) and keep team performance data up to date for management view.
• Triage Production / Security issues with the dev and product partners for a quick resolution.
• Ensure the establishment of a safe working environment by promoting open discussion between the team members.
• Encourage team to discuss ideas irrespective of their scale and merits.
• Develop comprehensive risk management frameworks to identify , assess, and mitigate potential threats to program success.
• Conflict negotiation within and beyond the team as needed basis.

Requirements

• Bachelor's degree (or higher) in Computer Science or related STEM fields.
• Minimum of 8 years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacity and overall 15 + years of IT industry experience.
• Certification in any Agile Methodologies (CSM or PSM preferred)
• Strong understanding of various Agile Methodologies like Scrum, Kanban, Scrumban , Lean Product Development , JIT etc.
• Strong understanding of SDLC, STLC, Project Planning, Change Management is required.
• Ability to lead and facilitate various project ceremonies independently for multiple teams across the globe.
• Guide and coach team members on agile methodologies.
• Coordinate with multiple different cross-functional teams , including business/product teams for effective project collaboration and product delivery.
• Should be a quick learner of business/product domain (s) and actively participate in problem solving / issue analysis.
• Must possess excellent verbal/written communication skills.
• Proficiency in Agile tools such as JIRA, Confluence, ServiceNow ; as well as Microsoft suites including MS-Project.
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.

Tech Stack

• SDLC
• ServiceNow

Benefits

• Competitive compensation
• Limitless growth and learning opportunities
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
• A collaborative and positive culture
• join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact – your work will contribute directly to our strategy.
• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.
• And much more!