Franchise Business Consultant

Role Overview

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals
• Utilize knowledge of restaurant operations and staff resources to provide counsel, advice and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards and operating systems while maintaining or exceeding customer expectations
• Ensure compliance with IDQ policies and system standards
• Gain and maintain support of CMAC and OPAC chairpeople and other key franchisee leadership in achieving operational goals
• Engage functional experts when needed
• Provide support to other functions when needed
• Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development and supply chain plan)
• Establish and implement effective action plans with franchise owners in the district
• Monitor progress and goal achievement status
• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors and franchisees
• Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by DQCI’s operating standards
• Provide training and on-going consulting support to achieve our desired sales to investment ratio of 1:1
• Implement strategies to assist franchisee in executing human resource, training and professional development plans and programs, where appropriate
• Responsible for monitoring consistent execution and delivery of company strategies to ensure food safety, menu compliance, trademark protection and DQCI standards

Requirements

• Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience
• 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management
• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred) and restaurant operations
• Excellent written and verbal communication skills, proficient in Microsoft Word, Excel and Powerpoint
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients and ability to provide excellent customer service to both internal and external clients
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
• Ability to work on evenings and weekends, as necessary, to meet business needs
• Frequent (4+ hours per day) communication via telephone and email
• Ability to travel 2
• 4 weeks per month for franchisee and staff meetings/visits
• Ability to drive an automobile for franchisee and staff meetings/visits which may require sitting in vehicle up to 8 hours per day
• Ability to stand on concrete or tiled floors for up to 8 hours per day
• No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen® or Orange Julius® restaurant environment
• A clean driving record and ability to be insured to drive a car are required

Benefits

• Bonuses
• Flexible work arrangements