Provide exceptional customer service as the first contact for new Rivia Mind patients
Discuss service offerings with a supportive approach
Coordinate proper patient/provider matching
Assist in scheduling patient evaluations
Ensure insurance eligibility
Demonstrate excellence in every interaction
Support collaborative team efforts in assisting new patients

Required Education Level: High School Diploma or equivalent
2+ years of customer service experience
A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance)
One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization)
Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone)
Knowledge of insurance verification processes and explanation of benefit coverage preferred
Demonstrates flexibility in adapting to various processes as needed
Experience working in a team environment with the ability to adapt to changing priorities
Knowledge of mental health professional licenses (MD, NP, SW)
Close attention to detail with exceptional organizational skills
HIPAA Compliance Knowledge
Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs
Salesforce)
Intermediate computer skills and technical aptitude required.
Well-organized and efficient approach to tasks and projects.

Medical Coverage
HDHP, PPO or PPO Buy-Up
Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
Dental & Vision Insurance
Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
Front-Loaded Paid Time Off (PTO)
Observed Holidays & Annual Office Closure
Medical & Parental Leave (in accordance with State and Federal Laws)
Bereavement Leave / Pet Bereavement Leave
Competitive Pay
401(k) Retirement Plan and employer match
Employee Referral Program
Commuter Transit and Parking Voluntary Benefit
Professional Development Stipend after 1st Work Anniversary
Paid Professional Development Days after 1st Work Anniversary
Learning & Development Resources
Short-Term & Long-Term Disability
Group Life/AD&D Insurance
Employee Assistance Program (EAP)
Voluntary Benefits
Quarterly Wellness Activities

Patient Operations Coordinator

Key skills