About this role

Implementing complex systems and performing calibration of high-tech equipment at client facilities
Diagnosing critical failures using data-driven tools, remote access, and AI-powered platforms to ensure rapid resolution
Leveraging data analytics to anticipate failures and optimize equipment performance before issues arise
Acting as a trusted technical consultant, providing user training and recommending technological upgrades to drive the client's business growth

Bachelor’s Degree in Engineering (Industrial, Electrical, Mechanical) or a related field (or equivalent technical experience)
Proficiency in mechanical/electrical systems, Thermal Printing, RFID Technology, PLCs, and IoT
Experience with remote support tools (Video/AI) and complex systems (e.g., RPA)
Intermediate English (verbal and written) is mandatory
Excellent communication skills to translate complex technical details for clients and strong analytical abilities for effective problem-solving

Analista de Suporte Jr, Impressoras

Key skills