Bilingual Supervisor, Registered Plans

Role Overview

• Ensure all Registered Plan Administration meets SLA deadlines, such as RIF Payment Set-Ups, Updates and Runs, Non-Qualified Reporting, De-registrations, RESP/RDSP Payments, Notional updates, Monthly Reporting to CESG/CDSP, Reconciliation of RESP/RDSP error reports, Unlocking, Specialized withdrawals from Registered Plans (RIF, LIF, RSP, LRSP etc.) and providing proceeds to the client
• Set positive leadership tone through gaining respect of staff, peers and stakeholders
• Ensure staff members receive timely and appropriate training and development
• Coach staff to increase performance while increasing/maintaining employee engagement and career growth and support onboarding of new employees
• Review and approval of all journals posted to Registered and Non-Registered Accounts as part of an internal transfer
• Be the IIROC and MFDA Trustee point of contact and responsible for ensuring all trustee updates are applied to current procedures and manuals
• Complete Trustee reporting by generating and filing reports for IIROC and MFDA trustees
• Ensure regulatory updates that arise from CRA, IIROC, MFDA, trustees and federal budget changes are implemented
• Ensure all reporting is completed by the teams within SLAs and escalate any issues
• Actively participate in IIAC Tax Committees
• Distribute CRA/RQ/CESP/CDSP bulletins to the team as it impacts Reg Plans procedures
• Point of Contact for CESP/CDSP, RQ, CRA and all other external auditors
• Work closely with our system vendors and maintain good working relationships across Aviso
• Monitors adjustments and estates with registered plans and verifies and approves all irregular or unusual transactions
• Identifies areas of operational and systematic improvements and develops and implements recommendations

Requirements

• Post-secondary education or equivalent experience, in-depth knowledge of all current operational procedures governing the mutual fund industry
• In-depth and applied knowledge of RDSP/RESP products
• 3-5 years of progressively, responsible experience in the mutual fund industry, including 1 to 2 years in a supervisory role
• Completion of CSC
• Excellent interpersonal and leadership skills
• Ability to use time management and organizational skills to work effectively in a fast paced environment
• Ability to work under pressure, set priorities and meet time constraints
• Superior customer service with the ability to quickly identify and resolve problems to the satisfaction of all parties
• Highly motivated and results driven
• Intermediate computer skills in MS Word, Excel, Outlook, Access
• Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across Canada

Benefits

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork