Participate in client discovery calls alongside Account Managers and Sales teams to gather technical requirements and understand business objectives.
Translate discovery findings into structured technical solution outlines and implementation plans.
Ask clarifying questions to identify scope boundaries, technical dependencies, and implementation considerations.
Develop labor estimates and project effort models using internal estimation frameworks.
Draft statements of work (SOWs), pricing inputs, and technical solution summaries.
Identify third-party vendor requirements and coordinate vendor outreach for pricing and feasibility.
Validate solution assumptions with internal engineering and project delivery teams.
Maintain standardized scoping templates, pricing assumptions, and documentation libraries.
Support architects in scoping complex or multi-system projects.
Assist with change orders by evaluating scope changes and recalculating required effort.
Identify required third-party vendors, software licensing, or hardware procurement needed to support proposed solutions.

2–5 years of experience in an MSP, IT services, consulting, or solutions engineering environment
Working knowledge of common business IT environments including:
Microsoft 365 / Google Workspace
Azure / AWS /GCP cloud infrastructure
Endpoint management platforms
Networking fundamentals
Identity and access management
Experience participating in technical discovery calls with clients
Ability to estimate technical implementation effort with strong attention to detail
Strong written communication skills; a large portion of this role involves producing client-facing documentation
Strong analytical and organizational skills
Ability to manage multiple scoping requests simultaneously
C1 or higher proficiency in English.

Competitive compensation ($25,000-$35,000 annual USD, depending on experience) and open ended contract
Performance-based bonus structure (OTE $40,000-$45,000 USD)
Cell phone and health & wellness reimbursements
5 paid Vacation days annually
16 paid Holidays annually
6 fixed and 10 flexible
2 paid volunteer days annually
Paid sick time
Peer-to-peer bonus allowance

Technical Solutions Analyst

Key skills