Conduct patient consultations to review patient obligations, answer questions related to financial policies and requirements while setting clear expectations of payment protocol
Document patient insurance benefits and update documentation in patient progress notes using Intergy and Artemis
Furnishing patients with estimates related to upcoming treatment.
Collecting estimated liabilities from patients and applying payments to patient accounts.
Ability to allocate payments appropriately after clearance and throughout patient’s treatment plan
Post payments, run and compile weekly reconciliation reports to ensure all aspects of patient’s financial obligations are met.
Demonstrate the ability to make logical and reasonable decisions regarding patient accounts to ensure quality performance and efficiency
Ability to work and review patient accounts quickly regarding outstanding patient balances including following up with other finance teams on outstanding claims, patient insurance, patient correspondence and all other activities that lead to the success of clearing patient balances
Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission, etc.
Other duties as assigned

Associates degree or higher
required
Microsoft Office: Word, Excel and Outlook
required
Electronic Healthcare Records (EMR) experience – preferred
Excellent interpersonal, listening and communications skills, including ability to communicate accurately and concisely with a sense of urgency
Ability to multitask
Aptitude to work independently and demonstrate good judgment
Ability to work in a stressful environment while remaining persistent in overcoming obstacles

Patient Financial Coordinator

About this role