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Product Manager – Service Management at Claranet Portugal | JobVerse
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Product Manager – Service Management
Claranet Portugal
Website
LinkedIn
Product Manager – Service Management
Portugal
Full Time
2 hours ago
No H1B
Apply Now
Key skills
ITSM
ServiceNow
Jira
Agile
Product Management
Communication
About this role
Role Overview
Define the vision and roadmap for Service Management products and services, aligning business, user and technology needs.
Collaborate with IT, operations, security, compliance stakeholders and vendors, translating strategic objectives into prioritized initiatives.
Define and track value metrics, validate decisions with data, and manage priorities and trade-offs.
Ensure the sustainable evolution of solutions, with the ability to make clear decisions and justify priorities.
Requirements
Hands-on experience with frameworks such as ITIL, ITSM/ESM and agile methodologies
Practical knowledge of incident, request, problem, change and asset management processes, with an operational perspective.
Strong analytical skills, systems thinking and clear communication.
Experience with ITSM platforms such as BMC Helix, ServiceNow, Jira Service Management or equivalents (preferred).
Focus on product management rather than technical configuration.
Tech Stack
ITSM
ServiceNow
Benefits
Integration into a dynamic team motivated to perform the role.
Additional training.
Salary package in line with the role performed.
Career development opportunities.
Apply Now
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