Product Manager – Service Management

Role Overview

• Define the vision and roadmap for Service Management products and services, aligning business, user and technology needs.
• Collaborate with IT, operations, security, compliance stakeholders and vendors, translating strategic objectives into prioritized initiatives.
• Define and track value metrics, validate decisions with data, and manage priorities and trade-offs.
• Ensure the sustainable evolution of solutions, with the ability to make clear decisions and justify priorities.

Requirements

• Hands-on experience with frameworks such as ITIL, ITSM/ESM and agile methodologies
• Practical knowledge of incident, request, problem, change and asset management processes, with an operational perspective.
• Strong analytical skills, systems thinking and clear communication.
• Experience with ITSM platforms such as BMC Helix, ServiceNow, Jira Service Management or equivalents (preferred).
• Focus on product management rather than technical configuration.

Tech Stack

• ITSM
• ServiceNow

Benefits

• Integration into a dynamic team motivated to perform the role.
• Additional training.
• Salary package in line with the role performed.
• Career development opportunities.