Support healthcare customers with business solutions, including EDI, automated reporting and digital tools
Manage healthcare pricing activity, including ad‑hoc requests and RFQs/RFIs, acting as the point of contact for global tenders linked to Irish customers
Conduct lane risk assessments, identifying operational and compliance risks and implementing mitigation plans
Lead new business implementations, ensuring seamless onboarding and operational readiness
Build and maintain strong relationships with airlines, cold chain solution providers and tools suppliers, aligned to global contracts
Drive customer service improvements, including CAPA management and performance reviews
Own customer SOPs and ensure operations teams are trained on new or evolving requirements
Partner closely with Quality teams and the Responsible Person to ensure full regulatory compliance across all healthcare shipments

Strong experience in freight forwarding or logistics, with a clear focus on healthcare logistics
In‑depth knowledge of cold chain solutions, regulatory compliance and healthcare customer requirements
Experience working with airlines and temperature controlled tools or solution providers
Strong analytical and problem solving capability with a customer centric mindset
Excellent communication and stakeholder management skills
Ability to work effectively in a matrix, cross functional environment
Excellent influencing and problem solving skills
A passion for quality, compliance and continuous improvement

competitive annual leave entitlement with a fantastic holiday buy scheme
pension and life assurance
access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands

Business Solutions and Pricing Manager

Key skills