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Education Services Manager at ITHAKA | JobVerse
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Education Services Manager
ITHAKA
Remote
Website
LinkedIn
Education Services Manager
United States
Full Time
2 hours ago
$68,486 - $85,608 USD
Apply Now
Key skills
Analytics
Workday
Project Management
Communication
About this role
Role Overview
Lead the coordination of core practices, services, and analytics for the Education team
Apply evidence-based insights to improve impact
Create and deliver education content that leads to the successful use of ITHAKA products and services
Collaborate within and across teams to provide analytics/insights and recommend strategic improvements to team tools, processes, and content
Create and implement strategic plans for management and delivery of education programs
Coordinate standards and best practices for product education
Collaborate with Education team members and cross-team collaborators to identify and implement process improvements
Create and maintain core educational materials
Plan and deliver compelling educational webinars
Monitor and report on Education team metrics
Requirements
Demonstrated experience in customer education or training role for professional or adult learners
Strong interpersonal and communication skills, and ability to collaborate effectively across teams
Excellent organizational and project management skills
Proven track record of iterating on programs based on data and feedback
Strong analytical and strategic thinking skills
Commitment to continuous improvement
Able to manage multiple projects independently while keeping stakeholders informed
Commitment to our organizational values of belonging, evidence, speed, teamwork, and trust
Experience with instructional design models and adult learning strategies (preferred)
Prior use of Learning Management Systems (LMS) such as Workday Learning, Moodle, or similar (preferred)
Experience supporting global learners across time zones (preferred)
Benefits
medical, dental, and vision plans
an employer-paid 10% retirement contribution
paid parental and caregiver leave
22 days of paid time off
11 paid holidays
up to 12 sick days
wellness benefits
Apply Now
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