Project Manager

Role Overview

• Reporting to the Senior Project Manager or Program Supervisors, the Project Manager is responsible for managing and executing client projects.
• The incumbent consistently and successfully coordinates all resources required for the timely and accurate completion of projects.
• Conveys the status of projects to Senior Project Managers, Sales Reps, and clients via scheduled reports.
• Interacts with clients during projects as appropriate.
• Supports the Manager of Project Manager, Sales Reps, and Senior Project Managers in the preparation of project plans, including time schedules, identification/assignment of human and technical resources, and budget forecasts.
• Adheres to the established procedures for managing client projects by identifying issues or improvements, and refers to the appropriate process improvement team.
• Manages and completes all projects as per established guidelines in the Process Book.
• Coordinates resource requirements, including formatting and quality assurance through the process of the matrix.
• Works with the Manager of Project Manager to manage client relationships and reporting needs.
• Works with the Management Team to arrange and assign linguists for projects.
• Within the project scope, manages the relationships with linguists to encourage cooperation.
• Manages contractors to ensure their delivery of contracted services on time.
• Keeps appropriate records that indicate which production people were used for each combination of project and language.
• Notify the Director of Operations, Manager of Project Manager, Director of Technical Services and Sales Rep of any foreseen issues that could affect timelines or budgets.
• Monitors quality control procedures to ensure that all quality checks are completed.
• Reviews and approves linguists' invoices for payment.
• Consistently tracks projects, reports status and key issues to the Sales Reps.
• Ensures that projects are delivered on time, on budget, and in accordance with the contracted services enumerated in our Quote or XTRF, and with the client-specific parameters established in our Knowledge Management base.
• Participates in continuous improvement of processes through active involvement on assigned teams.
• Uses linguistic knowledge to support projects (where possible).
• Contributes directly to our company Quality Policy, and demonstrates an ongoing commitment to the company’s goal of total and complete customer satisfaction through continual process improvement.
• Performs other duties as needed or assigned to support LLTS.

Requirements

• Knowledge of MS Word suite (Word, Excel, PPT, Outlook)
• Thorough knowledge of project management fundamentals as they apply to the localization industry.
• Exceptional attention to detail, organizational skills, and ability to multi-task.
• Proven ability to manage changing priorities in a fast-moving environment.
• Excellent oral and written English communication skills.
• Excellent interpersonal skills.
• Foreign language skills a plus.
• A minimum of a Bachelors’ degree or equivalent experience.
• Hands-on knowledge of database functions and concepts.
• Must be very resourceful, with the ability to work independently.
• Must have proven organizational and communication skills.

Benefits

• Equal Opportunity Employer
• Compliance with Disability Laws