Floating Manager

Role Overview

• Manages a company owned Integrated Business Solutions (IBS) location or locations.
• Meet customer expectations of providing timely service and value.
• Sets high performance standards, and uses company training resources to ensure the efforts and accomplishments of employees are recognized.
• Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas.
• Fully supports and implements all NAPA IBS programs.
• Fosters a positive relationship between the customer and staff through meetings and open discussions.
• Responsible for covering vacations and call outs throughout the LA District including Riverside County
• Help with special projects including inventory and procedure rollouts.
• Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs, problems/concerns and to address them both quickly and effectively
• Develop good customer relations and maintain a high level of service to the customer
• Respond timely to customer sales and service questions
• Understand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectations
• Greets customer/technician, demonstrates product knowledge, and quickly understands customer/technicians needs.
• Maintains customer satisfaction by serving customer, securing right part, and resolving issues.
• Understands customer/technicians specific needs and requirements.
• Maintains inventory and ensures parts stocked in correct location.
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customers pricing matrix.
• Sources all parts needs for customers by utilizing various approved IBS vendors.
• Uses non-company approved line codes appropriately.
• Understands and maintains the buy-out PO process.
• Maintains all special order information in the Hub system.
• Understands, and has the ability to input information in, the customers fleet management software
• Communicates to customer the status of all pending orders.
• Understands our service level agreements with our IBS customer.
• Participates in training as needed and required.
• Performs all other associated tasks as assigned by management.
• Follows all IBS policies and procedures.
• Completes all available IBS operations training provided by company.
• Ensure proper processes and procedures are utilized to minimize inventory shrinkage
• Ensure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner
• Create a safe work environment, ensuring required hazmat training is completed timely
• Understand and comply with NAPA and customer company policies
• Responsible for inventory to be bar coded and placed in appropriate bin locations
• Responsible for returning non-NAPA excess inventory
• Work closely with the NAPA District office (District Manager and/or Area Manager) to ensure procurement card controls are in place and enforced
• Build relationships and assist with the negotiation of non-NAPA vendors on pricing, inventory and service and return privileges

Requirements

• HS Diploma or equivalent required
• Technical school, and/or college degree a plus
• Strong communication skills
• Detail oriented
• Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.
• Possess working knowledge of the organization’s store services
• Must possess high character and integrity
• Capable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedback
• Possess personal drive, self-motivation and initiative to accomplish company goals and objectives
• Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure
• Have a willingness and ability to learn
• Possess analytical problem solving skills
• Capable of operating a point-of-sale system and cataloging.
• Proficient in Microsoft Office and using internet for parts research and sourcing
• Ability to learn and use customer fleet management software
• Flexibility with working hours, depending on customer and location needs (i.e. emergency overtime related to weather conditions).
• Travel required

Benefits

• Health insurance
• Paid time off