Field Delivery Manager

Role Overview

• Lead your team with confidence, making sound decisions even in ambiguous situations and driving change initiatives.
• Verify and implement remedial repair quotations to maintain expected business margins.
• Ensure site-specific RAMS are completed in line with Health & Safety requirements.
• Oversee technician tools and equipment management, including PAT testing and calibration.
• Ensure adequate PPE is issued and well maintained.
• Balance commercial priorities while managing multiple tasks and projects simultaneously.
• Develop and implement effective planning and organisational strategies to meet service-level targets.
• Foster a culture of curiosity and continuous learning for both yourself and your team.
• Promote collaboration across internal teams and external partners to drive improvement and establish best practices.
• Cover Out-of-Hours and act as backup for on-call engineers.

Requirements

• Proven experience in the HVAC industry coupled with a solid working knowledge of HVAC and refrigeration systems in industrial and commercial settings.
• Previous supervisory experience; an IOSH qualification is advantageous.
• Ability to influence, manage, and collaborate with internal and external stakeholders at all levels.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical audiences.
• Proficiency in IT systems, including Word, Excel, PowerPoint, and Apple iPad systems.

Benefits

• 25 days of Holiday plus Bank Holidays & Holiday purchase scheme
• Company vehicle & IT equipment provided
• Life assurance & Pension
• Mental health support and development opportunities
• Employee referral scheme and discounts on Johnson Controls security products
• Voluntary benefit schemes, including childcare vouchers, cycle-to-work programs, eye care vouchers, and high street discounts